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Get Help

Here you will find locations, contact information, and FAQs.


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Macatawa Bank Corporate Offices
 10753 Macatawa Drive
Holland, MI 49424

Mailing address
PO Box 3119
Holland, MI 49422-3119

Human Resources
 (877) 820-2265
 Search or Apply for a job with Macatawa today!

Administration Office
 (616) 494-7644 - fax


Support

Customer Experience Team
(877) 820-2265 or (616) 820-1444
 Monday-Friday 7am-8pm and Saturday 8am-5pm

24/7 Phone Banking  
(877) 622-5700
Find the location nearest you!

Notary Services
Macatawa Bank provides Notary Services as a convenience to our customers,  Please contact your local branch location  for notarization of your documents.
 

Order Personal  or Business Checks from Harland Clarke



Lending

Retail Lending / Mortgages
 (616) 393-0583
(616) 393-6391 - fax
(616) 393-2013 - fax

Commercial Lending
 (616) 820-1438
(616) 820-1025 - fax


Report Fraud

Debit Card Fraud or Lost/Stolen Card
To report fraud on your debit card or if your card has been lost or stolen please call us immediately. Due to the complicated nature of debit card related fraud, we require a personal conversation. 

Report Debit Card Fraud:  (877) 820-2265

Account Fraud
 To report suspected fraud on your Macatawa Bank account, please immediately call: (877) 820-2265.
Other Fraud
For your protection, we have also implemented an anonymous fraud reporting system.  This is not a customer service or complaint system.  This system is used to report possible instances of fraud, such as bank misrepresentation, financial statement fraud or other misconduct. Click here to report such fraud



General account FAQs


How do I transfer money between my accounts?


You can transfer funds between accounts several different ways

  • Within online banking using the ‘transfer’ tab

  • At any Macatawa Bank ATM if you have your accounts tied to your card

  • Call MacLine, our 24/7  automated phone banking system, at (877) 622-5700

  • Call our Customer Experience Team for assistance at (877) 820-2265 during business hours

Where can I find my account balance?


  1. View your “Quick Balance” in our Mobile Banking app

  2. Login to Online Banking

  3. Visit a Macatawa Bank ATM

  4. Call our 24/7 phone banking (MacLine) at (877) 622-5700

  5. Call our Customer Experience Team at (877) 820-2265 during business hours

How do I review transactions on my account in between statements?


View transactions through Online Banking, by calling MacLine our 24/7 automated phone banking system at (877) 622-5700, or call our Customer Experience Team at (877) 820-2265 during business hours.

Where can I find my account number?


Personal Online Banking

  • Electronic Statements

    • Click on your account, choose Documents, choose the date range and click submit. The account number will be at the top of all statements.

    • Click on a check in your transaction listing and your account number is at the bottom of your check.

    • Click on a Mobile Deposit in your transaction listing and see your account number in the Deposit Made To area.
  • Checks Cleared

  • Mobile Deposits
Other Places

  • Paper Statements

  • Checks or Deposit Tickets (include link to Routing Number page)

  • Account Opening Paperwork

Why do my calls go to the Customer Experience Team when I am trying to call my preferred branch directly?


We have dedicated a team of Bankers in the Customer Experience Hub (Service Center) to provide you the fastest phone and online chat service. This ensures that you can get the help you need on the first call. Our branch Bankers are available to provide you the best in-person service.

Which branches are open past 5pm?


Check local branch hours here: Location Hours

Why do my calls go to the Customer Experience Team when I am trying to call my preferred branch directly?


We have dedicated a team of Bankers in the Customer Experience Hub (Service Center) to provide you the fastest phone and online chat service. This ensures that you can get the help you need on the first call. Our branch Bankers are available to provide you the best in-person service.

How do I reset my 24/7 Phone Banking (MacLine) PIN? Mine is not working.


Call our Customer Experience Team at (877) 820-2265. We would be glad to help reset it.

How do I change my mailing address?


Call our Customer Experience Team at (877) 820-2265, or stop by your local Macatawa Bank office.


Debit Card FAQs


How do I activate my debit / ATM card?


With your card in hand, call our automated card service at (866) 661-8548, or call our Customer Experience Team during business hours at (877) 820-2265.

How do I let you know that I am traveling so my Debit Card will work while I’m away?


Call our Customer Experience Team at (877) 820-2265.

I need my Debit Card limit increased. How do I do that?


Request a temporary increase by calling our Customer Experience Team during business hours at (877) 820-2265.

My Debit Card transaction was denied. Why?


  • For security purposes, each debit card has a maximum limit on the dollar amount that can be spent daily using your card.

  • If your card gas been declined, please call our Customer Experience Team at (877) 820-2265 during business hours.




Online Banking FAQs


How do I enroll in Personal Online Banking?



  • From our website, click the “Login” tab located at the top of each page.

  • Choose “Enroll in Online Banking” and fill in the required fields.

I’m locked out of my Online Banking. How do I get unlocked?


Our Customer Experience Team is available to help you during business hours at (877) 820-2265.

I forgot my Online Banking password. How do I get help?


If you get an error message that you entered your credentials incorrectly, please click on the ‘Did you forget your password?’ link. You will receive a new password via email. Remember that you only have 5 attempts before you will be locked out. Our Customer Experience Team will be happy to assist you during business hours at (877) 820-2265.

Why do I have to change my password so often?


Your login credentials keep you safe from unwanted access to your accounts. We take your online security very seriously. Changing your password frequently reduces the chance for a security breach and keeps your financial information safe.

I have question about paying bills online. How can I learn more?


The Pay Bills “Help Center” is a great place to learn more about our online bill payment service. Log in to Online Banking, select “Pay Bills”, and then choose “Help Center” from the menu.

How do I print my bank statement from Online Banking?



  • Once logged in to Online Banking click into the bank account statement you would like to print.

  • Next, select “Documents” from the menu and use the “Document Search” feature to find the statement you need.

  • Click on the statement you want to print.

  • Once the statement appears, print the document using the normal printing process for your browser (Safari, Chrome, Internet Explorer, etc.).


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