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Get Help

Here you will find contact information and helpful FAQs.


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Macatawa Bank Corporate Offices

10753 Macatawa Drive
Holland, MI 49424

Mailing address

PO Box 3119
Holland, MI 49422-3119

Human Resources

(877) 820-2265
 Search or Apply for a job with Macatawa today!

Administration Office

(616) 494-7644 - fax


Support

Customer Experience Team

(877) 820-2265 or (616) 820-1444
Temporary Hours:
Monday-Friday 7am-6pm
Saturday 8am-5pm

Find the location nearest you!

Notary Services

Macatawa Bank provides Notary Services as a convenience to our customers,  Please contact your local branch location for notarization of your documents.
 

Order Personal  or Business Checks from Harland Clarke



Lending

Retail Lending / Mortgages

(616) 393-0583
(616) 393-6391 - fax
(616) 393-2013 - fax

Commercial Lending

(616) 820-1438
(616) 820-1025 - fax


Report Fraud

Debit Card Fraud or Lost/Stolen Card

To report fraud on your debit card or if your card has been lost or stolen please call us immediately. Due to the complicated nature of debit card related fraud, we require a personal conversation. 

Report Debit Card Fraud:

(877) 820-2265


Account Fraud

To report suspected fraud on your Macatawa Bank account, please immediately call: (877) 820-2265.

Other Fraud

For your protection, we have also implemented an anonymous fraud reporting system.  This is not a customer service or complaint system.  This system is used to report possible instances of fraud, such as bank misrepresentation, financial statement fraud or other misconduct. Click here to report such fraud



General account FAQs


How do I transfer money between my accounts?


You can transfer funds between accounts several different ways

  • Within online banking using the ‘transfer’ tab

  • At any Macatawa Bank ATM if you have your accounts tied to your card

  • Call our Customer Experience Team for assistance at (877) 820-2265 during business hours

Where can I find my account balance?


  1. View your Balance in our Mobile Banking app

  2. Login to Online Banking

  3. Visit a Macatawa Bank ATM

  4. Call our Customer Experience Team at (877) 820-2265 during business hours

How do I review transactions on my account in between statements?


View transactions through Online Banking, mobile banking or call our Customer Experience Team at (877) 820-2265 during business hours.

Where can I find my account number?


Personal Online Banking
  • Electronic Statements  
  • Checks Cleared
  • Mobile Deposits
Other Places
  • Paper Statements
  • Checks or Deposit Tickets (include link to Routing Number page)
  • Account Opening Paperwork

  • Call our Customer Experience Team for assistance at (877) 820-2265 during business hours

     

     

Why do my calls go to the Customer Experience Team when I am trying to call my preferred branch directly?


We have dedicated a team of Bankers in the Customer Experience Hub (Service Center) to provide you the fastest phone and online chat service. This ensures that you can get the help you need on the first call. Our branch Bankers are available to provide you the best in-person service.

Why do my calls go to the Customer Experience Team when I am trying to call my preferred branch directly?


We have dedicated a team of Bankers in the Customer Experience Hub (Service Center) to provide you the fastest phone and online chat service. This ensures that you can get the help you need on the first call. Our branch Bankers are available to provide you the best in-person service.


How do I change my mailing address?


Call our Customer Experience Team at (877) 820-2265, or stop by your local Macatawa Bank office.


Debit Card FAQs


How do I activate my debit / ATM card?


With your card in hand, call our automated card service at (866) 661-8548, or call our Customer Experience Team during business hours at (877) 820-2265.

How do I let you know that I am traveling so my Debit Card will work while I’m away?


Call our Customer Experience Team at (877) 820-2265.

I need my Debit Card limit increased. How do I do that?


Request a temporary increase by calling our Customer Experience Team during business hours at (877) 820-2265.

My Debit Card transaction was denied. Why?


  • For security purposes, each debit card has a maximum limit on the dollar amount that can be spent daily using your card.

  • If your card gas been declined, please call our Customer Experience Team at (877) 820-2265 during business hours.




Online Banking FAQs


How do I enroll in Personal Online Banking?



  • From our website, click the “Login” tab located at the top of each page.

  • Choose “Enroll in Online Banking” and fill in the required fields.

I’m locked out of my Online Banking. How do I get unlocked?


Our Customer Experience Team is available to help you during business hours at (877) 820-2265.

I forgot my Online Banking password. How do I get help?


If you get an error message that you entered your credentials incorrectly, please click on the ‘Did you forget your password?’ link. You will receive a new password via email. Remember that you only have 5 attempts before you will be locked out. Our Customer Experience Team will be happy to assist you during business hours at (877) 820-2265.

Why do I have to change my password so often?


Your login credentials keep you safe from unwanted access to your accounts. We take your online security very seriously. Changing your password frequently reduces the chance for a security breach and keeps your financial information safe.

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