Woman looking at new online banking website on her laptop 

What you need to do AFTER the Dec 2020 update

The update will be compete on Dec 7.

Logging into the new Online Banking

  • USER NAME -- Your User Name will remain the same.
  • NEW SECURITY FEATURE -- An additional layer of security has been added with a NEW Secure Access Code (SAC).
    • Once you enter your Login ID you will select where you want a Secure Access Code sent -- via phone call, text message, or email. You need a SAC when you login for the first time, or for the first time from any new device. You can choose to register your device when prompted at log in, so that a SAC may not be required every time you access from the same device. It may be required periodically going forward for your security, and if you ever clear your cache or cookies.  
    • The SAC code can only be sent to a contact method that is on file with your Online Banking account.
  • PASSWORD – Once you’ve entered your unique Secure Access Code you will be prompted to update your Password.

Download the new Mobile App

  • If you have it, delete the old mobile app from your mobile device.
  • Go to the Apple App store or Google Play store on your mobile device and search for the app named Macatawa Bank Mobile Banking, or click on one of the buttons below. The app icon will be white with a blue M.
  • If you are also a business customer you will not need to download a new app, your app will automatically update. You will be able to login to both business and personal from the same app!
    • If you have both a business and a personal account, you will need to enter the credentials at login for the account that you would like to access. This means that you will not be able to save your touch ID or face ID for both accounts on your app. If you have Touch or Face ID enabled on your app for one of your logins, you will need to disable it and enter your full credentials when switching to your other account (business or personal).

Verify Transactions

Verify any recurring and scheduled transfers, including a double check of the dates/schedule.

Setup Alerts

Online Transaction Alerts will need to be reestablished in the new system under Online Services > Alerts

Have questions?

Contact our Customer Experience team at (877) 820-2265 or fill out the contact form below and someone from our team will reach out to answer any questions you have.

We're happy to help.

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