Branch Lobby Update
June 8, 2020
Effective Monday, June 8 our branch lobbies are open for you. For your safety and ours, face masks are preferred. Please be sure to maintain social distancing in the branch, and in support of that we may limit the number of people in the branch. If you are not feeling well, you’re encouraged to use alternative banking methods like our drive-thru, ATMs or online banking.
COVID-19 Update: Branch Lobby Access
March 17, 2020
For the safety of our customers and employees, and as part of our ongoing efforts to help contain the spread of the COVID-19 virus, effective Friday, March 20
, we are limiting branch lobby access to services or transactions that cannot be accommodated via our drive-thru, ATM or other electronic service delivery.
We are still here to service your banking needs. If you have a transaction that must be conducted in a lobby, please enter the branch vestibule and ring our Welcome Button so a branch team member can give you access. All of our drive-thru services remain open. Get a complete listing of our branch and drive-thru availability by clicking this link
If you would like to schedule an appointment with a personal banker, you can click here to request an appointment
and we will contact you to set it up, or call us at (877) 820-2265
to get it scheduled.
Thank you for your understanding as we learn to navigate this COVID-19 situation together.
Safe Banking & Social Distancing
March 16, 2020
We strongly encourage you to consider using our drive-thru or alternative banking services to support social distancing.
We care a great deal about our customers and employees, as well as the health of our economy and community as a whole. Like you, we’re doing everything we can to shorten the life cycle of COVID-19. Our top priorities are the health and safety of our employees, while supporting our mission to meet the financial needs of our community during this event.
Here’s what we are doing:
- While all of our team is currently healthy, we have asked them to stay home if they do not feel well
- We are spacing out our work teams to allow for social distancing in the work place
- We are diligently disinfecting our branch surfaces multiple times a day (door handles, counters, desks, etc.)
- We are remaining fluid on our plans as more information comes from the CDC, state and local officials
What you can do:
- Consider using alternatives to visiting a branch
We appreciate your support and patience as we all navigate this situation together.
For the latest on our COVID-19 preparedness, please check this page periodically.
Macatawa Bank’s Response to COVID-19 and Our Commitment to Serving Our Customers
March 12, 2020
As the coronavirus (COVID-19) continues to spread in the U.S. and across the globe, we want to let you know what Macatawa Bank is doing to respond to this pandemic.
Macatawa Bank is committed to ensure that our customers are able to execute transactions safely and soundly, while providing for the safety and well-being of our team members, customers, their families, and the communities we serve.
Macatawa periodically considers events like this one in our regular business planning. We have activated our cross-disciplinary response team, working with our Risk Management and Business Continuity planning professionals, to monitor the COVID-19 pandemic and to ensure both safety for our people and assure our customers are able to execute transactions normally.
While every measure is being taken to keep our teams and work environments safe, we strongly recommend you consider using all of the eBanking tools available to you from Macatawa Bank. You can self-serve your banking needs 24/7 with our mobile, online and phone banking services. You can easily check balances, make deposits, transfer funds or find the ATM nearest you. . If you are not yet enrolled in Online Banking or Mobile Banking, please visit macatawabank.com/mobile, or call our Customer Experience Team at (877) 820-2265. They are available to help you Monday – Friday, 7am – 8pm and Saturday 8am - 5pm.
We want to assure you that Macatawa Bank has practiced readiness to support our core mission to you, our customer, in situations exactly like this one and we are well prepared to address this situation. We hope each of you and your families stay safe and thank you for trusting Macatawa Bank with your finances. We will continue to share any updates we may have as we move ahead.